At Outlet Modern Muse Closet Store, we take pride in providing our sophisticated clientele with premium workwear essentials that exude professionalism and style. Should any item not meet your expectations, our streamlined returns process ensures a resolution as polished as our petite blazers and summer sweaters.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In the original packaging

Please Note: For hygiene reasons, we cannot accept returns on final sale items, intimate apparel, or any items where the hygiene seal has been broken.

How to Initiate a Return or Exchange

  1. Submit Your Request: Email our customer service team at [email protected] with your order number and details about the item you’d like to return or exchange. Use our template below for quicker processing.
  2. Receive Authorization: We’ll respond within 1-2 business days with return instructions and an RMA number.
  3. Ship Your Return: Package the item securely and include the RMA number clearly on the package. We recommend using a trackable shipping service.
  4. Processing: Once received, we’ll inspect your return and process your refund or exchange within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective item). Original shipping fees are non-refundable.

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and process your return. For PayPal payments, refunds may take 3-5 additional days to appear in your account.

Exchanges are subject to product availability. If your requested size/color is unavailable, we’ll issue a refund or store credit at your preference.

Return Request Template

For your convenience, please use this template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outlet Modern Muse Closet Store Team, I would like to request a [return/exchange] for the following item from my order #[Your Order Number]: – Item Name: – Size/Color: – Reason for Return: [For exchanges only] I would like to exchange this for: – Item Name: – Size/Color: Please advise on next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For our international customers (excluding Asia and certain remote areas), please note that return shipping costs and any applicable customs duties are the customer’s responsibility. We cannot mark returned items as “gifts” or declare a lower value.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your workwear shopping experience is as flawless as our tailored jackets and blouses.

The Outlet Modern Muse Closet Store Team